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Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.
| CUSTOMER BENEFITS | ||
|---|---|---|
| Faster turnaround | Accelerated Service Lane | Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival |
| All makes parts inventory | Parts Availability | Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory |
| Express diagnostics | Accelerator Write-Up™ | First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process. |
| Knowledgeable technicians | Trained Workforce | Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures. |
To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:
Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.
Repair Velocity To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.
Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.
McCandless International Trucks has been in business for 50 years and is the largest, all-inclusive commercial truck dealership in Southern Nevada. Achieving Diamond Edge status has allowed them to make multiple improvements resulting in enhanced customer uptime and superior service experience. .
A dedicated technician is available in their triage lane to allow for quick diagnostics, repairs and service completion in one day or less. Their stream-lined parts delivery service allows technicians to order parts from any computer located on the service shop floor, saving time and creating efficiency. These are just a few of the examples McCandless International Trucks has put in place to make their services work better for you.
Together with International Truck, McCandless International Trucks has been able to increase their bottom line, reduce expenses, improve their facilities and invest heavily in the best technicians to service your vehicles. This has resulted in measurable customer satisfaction and solid customer loyalty.
Triage bay used to expedite initial repair information to allow customer to make arrangements for vehicle repairs.
Additional Service write up area set up to expedite vehicle check-in.
Dedicated drop off and check in lanes to allow for better traffic flow.
Improved signage to direct lot traffic with ease.
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